{"id":11,"date":"2026-05-13T10:27:17","date_gmt":"2026-05-13T10:27:17","guid":{"rendered":"https:\/\/hrmfoods.in\/?page_id=11"},"modified":"2026-05-13T11:25:42","modified_gmt":"2026-05-13T11:25:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/hrmfoods.in\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"has-black-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\">At <strong>HRM Foods<\/strong>, we are committed to delivering high-quality food products, including pulses, spices, flours, and other grocery essentials. Due to the nature of food and consumable products, we maintain a strict <strong>No Return &amp; No Refund Policy<\/strong>.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\">By placing an order on our website, you acknowledge and agree to the terms mentioned below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-3\">No Return Policy<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-4 wp-block-paragraph\">All products sold on <a href=\"https:\/\/hrmfoods.in\/\">HRM Foods<\/a> are non-returnable.<\/p>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-5 wp-block-paragraph\">We do not accept returns once:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-6\">The order has been placed<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-7\">The product has been dispatched<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-8\">The product has been delivered<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-9 wp-block-paragraph\">This policy is implemented due to hygiene, food safety, storage sensitivity, and quality assurance reasons.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-6-color has-text-color has-link-color wp-elements-10\">No Refund Policy<\/h2>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-11 wp-block-paragraph\">All purchases made through our website are strictly non-refundable.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-12 wp-block-paragraph\">We do not provide refunds for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-13\">Change of mind<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-14\">Taste preferences<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-15\">Incorrect orders placed by customers<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-16\">Delayed deliveries caused by courier partners or unforeseen circumstances<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-17\">Refusal to accept delivery<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-18\">Minor packaging variations or natural product variations<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-19 wp-block-paragraph\">Customers are advised to carefully review product descriptions, quantities, pricing, and shipping details before placing an order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-20\">Damaged, Incorrect, or Missing Products<\/h2>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-21 wp-block-paragraph\">Although we follow strict packaging and quality control procedures, if you receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-22\">A damaged product<\/li>\n\n\n\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-23\">A wrong item<\/li>\n\n\n\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-24\">A missing item in your order<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-25 wp-block-paragraph\">You must notify us within <strong>24 hours of delivery<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-26\">To report an issue, customers must provide:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-27\">Order number<\/li>\n\n\n\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-28\">Clear photos\/videos of the package and products<\/li>\n\n\n\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-29\">Description of the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-30 wp-block-paragraph\">Claims submitted without proper proof or after the specified time period may not be accepted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-31\">Replacement Policy<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-32 wp-block-paragraph\">HRM Foods does not guarantee replacements. However, after verification of the issue, we may, at our sole discretion:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-33\">Provide a replacement product, OR<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-34\">Offer store credit<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-35 wp-block-paragraph\">No monetary refunds will be issued under any circumstances.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-36\">Cancellation Policy<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-37\">Before Dispatch<\/h3>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-38 wp-block-paragraph\">Orders may be cancelled only before dispatch confirmation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-39\">After Dispatch<\/h3>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-40 wp-block-paragraph\">Once the order has been dispatched, cancellation requests will not be accepted.<\/p>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-41 wp-block-paragraph\">HRM Foods reserves the right to cancel any order due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-42\">Product unavailability<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-43\">Payment issues<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-44\">Suspicious or fraudulent transactions<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-45\">Incorrect pricing or technical errors<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-46 wp-block-paragraph\">In such cases, eligible refunds (if applicable due to company-side cancellation before shipment) will be processed to the original payment method.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-47\">Non-Returnable Products<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-48 wp-block-paragraph\">The following products are strictly non-returnable and non-refundable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-49\">Pulses (Dal)<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-50\">Spices (Masale)<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-51\">Flours (Atta &amp; other variants)<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-52\">Opened or used food items<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-53\">Products damaged after delivery<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-54\">Discounted or promotional products<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-55\">Customer Responsibility<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-56 wp-block-paragraph\">Customers are responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-57\">Providing accurate shipping details<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-58\">Reviewing product information before purchase<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-59\">Ensuring availability to receive the order<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-60 wp-block-paragraph\">HRM Foods shall not be responsible for failed deliveries caused by incorrect addresses or unavailable recipients.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-61\">Limitation of Liability<\/h2>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-62 wp-block-paragraph\">HRM Foods shall not be held liable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-63\">Allergic reactions or dietary sensitivities<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-64\">Improper storage after delivery<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-65\">Delays caused by third-party logistics providers<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-66\">Losses arising from the misuse of products<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-67 wp-block-paragraph\">Customers are advised to read product labels and ingredient details carefully before consumption.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-68\">Policy Acceptance<\/h2>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-69 wp-block-paragraph\">By using our website and placing an order, you agree to this Return &amp; Refund Policy and all related website policies and terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-70\">Changes to This Policy<\/h2>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-71 wp-block-paragraph\">HRM Foods reserves the right to update, modify, or change this policy at any time without prior notice. Updated policies will be posted on this page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At HRM Foods, we are committed to delivering high-quality food products, including pulses, spices, flours, and other grocery essentials. Due [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":596,"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/596"}],"wp:attachment":[{"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}