{"id":11,"date":"2026-05-13T10:27:17","date_gmt":"2026-05-13T10:27:17","guid":{"rendered":"https:\/\/hrmfoods.in\/?page_id=11"},"modified":"2026-05-13T11:25:42","modified_gmt":"2026-05-13T11:25:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/hrmfoods.in\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"has-black-color has-text-color has-link-color wp-elements-e781e25c84cc39905d3cbf21f3936522\">At <strong>HRM Foods<\/strong>, we are committed to delivering high-quality food products, including pulses, spices, flours, and other grocery essentials. Due to the nature of food and consumable products, we maintain a strict <strong>No Return &amp; No Refund Policy<\/strong>.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-8465f22880a28e256cda574ca50cda5d\">By placing an order on our website, you acknowledge and agree to the terms mentioned below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-1e5abfd8c09cea8c0166110144228995\">No Return Policy<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-316a822995d33af9ec330b016225246d\">All products sold on <a href=\"https:\/\/hrmfoods.in\/\">HRM Foods<\/a> are non-returnable.<\/p>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-91faa81b8bae229e543492a82a2430ac\">We do not accept returns once:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-6c938abbd423b5ad3339635e624416b6\">The order has been placed<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-153c78f549e4cbdc8d18f9ca1aa2df96\">The product has been dispatched<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-da0309c552340a611b4c88ed49b495b9\">The product has been delivered<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-d0d231db0942d7677eadd52cb26a85ac\">This policy is implemented due to hygiene, food safety, storage sensitivity, and quality assurance reasons.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-6-color has-text-color has-link-color wp-elements-572d12f76974f4be84bdeb2e97282b5e\">No Refund Policy<\/h2>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-ab436e36d1389f1d362e30209332e838\">All purchases made through our website are strictly non-refundable.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-3a3d2ee00fd7868e3f101a6f3ef0645c\">We do not provide refunds for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-65e233eec282f40b725c14f0ec5ddc0e\">Change of mind<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-bd8290007d00dc8333980b3e43e99c6c\">Taste preferences<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-d36dbcf012b674cb7fa938fc22451686\">Incorrect orders placed by customers<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-58795cf6a2e265c3c091678c7ad6b751\">Delayed deliveries caused by courier partners or unforeseen circumstances<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-b7b52ca3ebf487779167ccc43c5892ab\">Refusal to accept delivery<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-0ed9969a41eaa2b4368ea9ad3fd8d7c3\">Minor packaging variations or natural product variations<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-2d52c91180375890fd6cc205e1bc2e2d\">Customers are advised to carefully review product descriptions, quantities, pricing, and shipping details before placing an order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-daea44341331e0f411f8f6299aad7411\">Damaged, Incorrect, or Missing Products<\/h2>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-761a1fa619ce9c2862154440fc5fa000\">Although we follow strict packaging and quality control procedures, if you receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-a3842f81d54a68e2aabbc09bca3bf700\">A damaged product<\/li>\n\n\n\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-c8040c3297095886b1b7fdc02c152dda\">A wrong item<\/li>\n\n\n\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-c232ff832cb591d6d345f8b33eb414a0\">A missing item in your order<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-3d25ebe2f795bb579734ed087618aeb3\">You must notify us within <strong>24 hours of delivery<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-7c773b8b3197cace52c6a607cd584d75\">To report an issue, customers must provide:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-08af96c8616c8dd64cffeb5bd204059a\">Order number<\/li>\n\n\n\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-a7c4e5844b5e86c3b9e3529f97283c38\">Clear photos\/videos of the package and products<\/li>\n\n\n\n<li class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-505960e38441a6e05d30c2b6c692e69a\">Description of the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-2d5260024af9ae998eb154091d5e6123\">Claims submitted without proper proof or after the specified time period may not be accepted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-a26ce35b55d00004248dcc23db3d069e\">Replacement Policy<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-f4267d7cfcfea7d6dbaf9484eda03088\">HRM Foods does not guarantee replacements. However, after verification of the issue, we may, at our sole discretion:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-8e33678f47ff9ef6732b6270daf5065d\">Provide a replacement product, OR<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-34979416b23f3f37b3b413dce503d23c\">Offer store credit<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-238c40bfbc41abcd5362574f8614047b\">No monetary refunds will be issued under any circumstances.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-1c007fb106a61fd47adb04be34ed8db1\">Cancellation Policy<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-e7d485b6bfe086dc5729cd87b189a759\">Before Dispatch<\/h3>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-441762a1d693342c1ccda3f17138f05d\">Orders may be cancelled only before dispatch confirmation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-ee87fac8ddebb84406f90582ede4fbbc\">After Dispatch<\/h3>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-202be2baf4d28001613ba6c8543160a2\">Once the order has been dispatched, cancellation requests will not be accepted.<\/p>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-229691b63791ea06fcf31f92eca27030\">HRM Foods reserves the right to cancel any order due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-f15fccb97d4449673d327781086f45a8\">Product unavailability<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-e3d6ff679d3fe2653b653f50dc6263ec\">Payment issues<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-81998e3e7bc5d61e059dcd83f35d6958\">Suspicious or fraudulent transactions<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-6fb04e35c1803f14e52515e0b4ffc7f0\">Incorrect pricing or technical errors<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-832f77f1dd4b65d5259c0d598f379aec\">In such cases, eligible refunds (if applicable due to company-side cancellation before shipment) will be processed to the original payment method.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-15ccdabcdcae1099e7be02b3f82cc656\">Non-Returnable Products<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-a56da116ad549b7bfcc9d8050b0d9b22\">The following products are strictly non-returnable and non-refundable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-3aa6e4fbafe65ad5cdec82e0cfe93b66\">Pulses (Dal)<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-d44a58aa7c1abb5d2e8e8279121da76a\">Spices (Masale)<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-704901453ad8a74e82dab41b88f51076\">Flours (Atta &amp; other variants)<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-7652395397b1d8b48063b06228ba54ce\">Opened or used food items<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-0f5d7a25b646f940dfb6f44675a3b525\">Products damaged after delivery<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-ef0a1c84e958b6fdf59f1da21d22fe1a\">Discounted or promotional products<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-910b6f4b4ac6a1085c4d615f46502eb8\">Customer Responsibility<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-d88c52e68b774a639c041ccbe5c45240\">Customers are responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-2f6907b463d824681c8d2a09ccb64f5c\">Providing accurate shipping details<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-89b558dfb09f1257abdece514951e014\">Reviewing product information before purchase<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-b5ea693586045e0ffd1b3ff180619eca\">Ensuring availability to receive the order<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-2ed8f4444e0db93465b803b3e6ff033d\">HRM Foods shall not be responsible for failed deliveries caused by incorrect addresses or unavailable recipients.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-ef90f027827871b2fbe9beb21961a2e8\">Limitation of Liability<\/h2>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-cc501d156d02107a5882d5e1ca89dfc0\">HRM Foods shall not be held liable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-cd2f0295b91ff206b26deccbfd022414\">Allergic reactions or dietary sensitivities<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-b70d9d3a76172c60e0ccde14c7ccac1b\">Improper storage after delivery<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-1241657492912175671f2a03901e6f87\">Delays caused by third-party logistics providers<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-1dc5a734d5cd9699e6b78522a361ce90\">Losses arising from the misuse of products<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-83fe14fd60c99b1c101a47e9505b8180\">Customers are advised to read product labels and ingredient details carefully before consumption.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-b8457be309b6bc24537a603f45149740\">Policy Acceptance<\/h2>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-7a9b64afcdc4d01f3a1a9b025f3d3fef\">By using our website and placing an order, you agree to this Return &amp; Refund Policy and all related website policies and terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-b68a92b3398c8b64d00e1475d1ca1777\">Changes to This Policy<\/h2>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color has-link-color wp-elements-7538f0ebde3da7087cbeb9df37df2146\">HRM Foods reserves the right to update, modify, or change this policy at any time without prior notice. Updated policies will be posted on this page.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At HRM Foods, we are committed to delivering high-quality food products, including pulses, spices, flours, and other grocery essentials. Due [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":596,"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/596"}],"wp:attachment":[{"href":"https:\/\/hrmfoods.in\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}