Return & Refund Policy for HRM Foods
At HRM Foods, we are committed to delivering high-quality food products, including pulses, spices, flours, and other grocery essentials. Due to the nature of food and consumable products, we maintain a strict No Return & No Refund Policy.
By placing an order on our website, you acknowledge and agree to the terms mentioned below.
No Return Policy
All products sold on HRM Foods are non-returnable.
We do not accept returns once:
- The order has been placed
- The product has been dispatched
- The product has been delivered
This policy is implemented due to hygiene, food safety, storage sensitivity, and quality assurance reasons.
No Refund Policy
All purchases made through our website are strictly non-refundable.
We do not provide refunds for:
- Change of mind
- Taste preferences
- Incorrect orders placed by customers
- Delayed deliveries caused by courier partners or unforeseen circumstances
- Refusal to accept delivery
- Minor packaging variations or natural product variations
Customers are advised to carefully review product descriptions, quantities, pricing, and shipping details before placing an order.
Damaged, Incorrect, or Missing Products
Although we follow strict packaging and quality control procedures, if you receive:
- A damaged product
- A wrong item
- A missing item in your order
You must notify us within 24 hours of delivery.
To report an issue, customers must provide:
- Order number
- Clear photos/videos of the package and products
- Description of the issue
Claims submitted without proper proof or after the specified time period may not be accepted.
Replacement Policy
HRM Foods does not guarantee replacements. However, after verification of the issue, we may, at our sole discretion:
- Provide a replacement product, OR
- Offer store credit
No monetary refunds will be issued under any circumstances.
Cancellation Policy
Before Dispatch
Orders may be cancelled only before dispatch confirmation.
After Dispatch
Once the order has been dispatched, cancellation requests will not be accepted.
HRM Foods reserves the right to cancel any order due to:
- Product unavailability
- Payment issues
- Suspicious or fraudulent transactions
- Incorrect pricing or technical errors
In such cases, eligible refunds (if applicable due to company-side cancellation before shipment) will be processed to the original payment method.
Non-Returnable Products
The following products are strictly non-returnable and non-refundable:
- Pulses (Dal)
- Spices (Masale)
- Flours (Atta & other variants)
- Opened or used food items
- Products damaged after delivery
- Discounted or promotional products
Customer Responsibility
Customers are responsible for:
- Providing accurate shipping details
- Reviewing product information before purchase
- Ensuring availability to receive the order
HRM Foods shall not be responsible for failed deliveries caused by incorrect addresses or unavailable recipients.
Limitation of Liability
HRM Foods shall not be held liable for:
- Allergic reactions or dietary sensitivities
- Improper storage after delivery
- Delays caused by third-party logistics providers
- Losses arising from the misuse of products
Customers are advised to read product labels and ingredient details carefully before consumption.
Policy Acceptance
By using our website and placing an order, you agree to this Return & Refund Policy and all related website policies and terms.
Changes to This Policy
HRM Foods reserves the right to update, modify, or change this policy at any time without prior notice. Updated policies will be posted on this page.